Guide / Customer Discovery

Reddit research

What it means

Communities are trust environments. The goal is to understand the conversation, help consistently, and earn permission before promoting.

The useful version of this topic is not theoretical. It should change something visible: the customer you choose, the words on the page, the offer in the email, the onboarding step you remove, or the metric you watch every week.

A good test is whether a founder could use this page and do something before lunch. If the answer is no, the topic is still too abstract.

Actions

Start with the smallest action that creates contact with reality. For early distribution, reality usually means a buyer, a user, a search result, a conversation, or a payment.

Measure

Measure the signal closest to customer progress. Vanity numbers are allowed only if they predict something better later.

Template

Customer: [specific person or company]
Current workflow: [what they do today]
Pain: [what costs time, money, status, or sleep]
Trigger: [what makes them look for a solution now]
Proof needed: [what they must believe before buying]
Next step: [conversation, demo, waitlist, pilot, or purchase]

References